EQUATOR GROUP
Reset Your Password
Safety Tips
Check that the site address begins exactly with:
https://secure.equatortrustgroup.com/preceded by a padlock icon and contains an https:// which will guarantee a secure connection.
Your password is strictly personal and you should never share it with anyone, not even persons you know well.
For Better Accessibility
Find directly our frequently asked questions on security to master good practices for consulting and identifying the dangers of the web.
Access the Deaf and Hard of Hearing, Deaf and Blind or Aphasic service to contact an advisor with an Sign Language, Completed Spoken Language or Instant Speech Transcription device.
Customer Information
If you encounter technical problems while browsing, we invite you to contact our online advisors at:
+ call price
or report a technical problem to us. You can also manage your accounts from your mobile or tablet via the My Accounts application.
Registration
In order to be able to register on our site, we need to collect certain information which will be necessary for the creation of your customer account.
Frequently asked questions
For each account opening, Equator Group is required to collect and verify the information.
This is to make sure that all the data you have submitted to us is compliant with your company as well as anyone who may use the account.These checks are part of the fight against terrorism, fraud and money laundering. From the moment all the necessary documents are ownloaded, allow a delay ranging from a few hours to 5 working days for some special cases.
Our advisers keep you informed by e-mail of the progress of the file, as well in the case where documents would be missing or erroneous as in the case where your file is validated by our banking partners. During this period, know that you can already access your Customer Area and supply your account by bank transfer. Indeed, you are already in possession of your IBAN.